privacy NOTICES

Visitors of Frankenmuth Credit Union’s Web site will remain anonymous. We do not collect personal identifying information about visitors to our Web site. Our servers collect standard non-identifying information about visitors to the site, such as date and time visited. This information is used to compile standard statistics on site usage.

Chatbot Carl-When using FCU’s AI Chatbot, Carl, FCU does keep a record of conversations to help improve performance. Names are not provided, nor recorded, thus member’s interaction with Carl is confidential.

Live Agent- When using FCU’s Live Agent you are interacting with a live FCU representative. FCU will collect and record any personal data that is voluntarily given.

Personal information contained in E-mail sent by members and non-members may be used by the credit union’s staff to answer questions, to follow up on requests, or to improve the level of service Frankenmuth Credit Union provides. Please be advised that we cannot guarantee the security of E-mail messages against interception by unauthorized individuals. Please do not send non-public personal information via E-mail. Therefore, you can also communicate with Frankenmuth Credit Union by our secure contact us section of our web site, via telephone or mail: (989) 497-1600 or P. O. Box 209 Frankenmuth, MI 48734.

Our Web site will be checked every day that we are open for business. The loan department will treat a loan application received via our Web site the same as a loan application taken via telephone or in person. Your loan application will be processed as soon as possible. If further information is necessary to complete your application, you will be contacted. You will be contacted regarding the approval or denial of the application.

Frankenmuth Credit Union’s Web site has a link to our Internet-based banking product. Separate disclosures must be acknowledged before a new user is able to do account transactions and inquiries online. The information that is entered into online banking by a member is used only to process requested transactions. Online banking is operated on a secured Web site address that requires a member number, password and secure question answered to access.